Tonight my friends and I decided to dine at the new Yummy House on Hillsborough Avenue. Everyone was excited to come out and try this new location. It is located only a few minutes away from the original Yummy House on Waters, but meant to deal with the strong demand for their food. We pulled up at around 7:45PM and the parking lot was completely full. We had to park in the parking lot next door and then walk to the building. From the exterior the building looks very stylish and this place is clearly different in appearance of the original.
We entered the restaurant and were impressed with mirrors hanging on painted walls and a fancy wine deck behind the hosting counter. The restaurant was busy, but it seemed to be moderately less than usual with the larger dining space. The hostess greeted us and took our name and party size, telling us our table would be ready in 20 minutes. We were surprised to hear such a low wait time and decided to wait outside. 30 minutes passed and the hostess came outside looking for someone, determining that we weren’t who she was looking for. She told us 20 more minutes. We waited another 10 minutes before the hostess came out and told us our table was ready. Excited as ever we entered the restaurant.
Once inside, the hostess told us we could be seated at a table towards the middle of the left-side of the dining room. She pointed and we went and sat down. Minutes passed and then the hostess told us we were the wrong party and she had us get up and move. We moved to the main waiting spot and the hostess approached us five minutes later sitting us at another table, once again not leading us to the table and leaving us there before coming back and escorting us once again back to the waiting room. This whole process was beginning to get on my nerves.
Finally, after a few more minutes we were told where our real dining table was and that we had to wait for two men to leave so they could clear it. After they left, we were seated at a different table and then we proceeded to wait 20 minutes as waitresses and waiters passed us by without one person coming by to ask us what we wanted to drink or what we wanted to order. While we waited we noticed other people seated around us receiving service much faster.
At last a waitress arrived and she immediately asked us if we were ready to order…we had to tell her that we wanted something to drink. She then took our order down and placed it. We decided to have 2 orders of Salt & Pepper Calamari, Mongolian Beef, Honey Pepper Beef, Hong Kong Style Pan-Fried Noodles (my friend, the birthday boy’s favorite at the other location) and Duck and Dried Grape Fried Rice. There was no Dim Sum on the menu (maybe still in the works) and the 3 for 20 promotion on Waters Avenue was also missing on this menu. The drinks came quickly and I noted that the busboy was kind enough to refill our water when it reached a half-way point, a nice touch to an otherwise hopeless service disaster.
Our first dish arrived. The waitress hailed our Salt & Pepper Calamari that all of us loved so much was here with our second order on the way. We served the food around the table and then took a hard look at what was in front of us and discovered we had shrimp not calamari. We brought it to the attention of the waitress and she was fuming that the order had been mistaken, running back to the kitchen. The waitress told us they would compensate us for the mishap so we went on and ate the shrimp, somewhat tasty…but no calamari.
Our Salt & Pepper Calamari arrived a few minutes later and was tasty, but not quite what you would normally expect from Yummy House. There was less seasoning and the consistency of the calamari wasn’t the same. Our second calamari was considerably better than the first, but still a miss on why people love the Salt & Pepper Calamari at Yummy House. The dish that normally steals the show didn’t deliver.
The Duck and Dried Grape Fried Rice was considerably better and very similar to what you would have at the original Yummy House. Moist and sweet, it was a Yummy House newbie friend’s favorite and something I feel a strong urge to have during a visit. We ordered some extra white rice and were charged a dollar each, my friends noted it was usually a free plus at the original. However, I normally do not order extra rice so I can’t completely comment on that.
My friend turned 20 earlier today and we wondered if maybe the new Yummy House had any kind of birthday policy. We asked the waitress and she grabbed a menu telling us we could pick something off the menu to receive for my friend. After she took the order, we began questioning if she was certain with what she was saying and when she came back she admitted there was no birthday offer or special and we were going to be charged for that item, which I immediately cancelled.
There was long delays between dishes and I assume this probably had to due with an overcapacity kitchen. The Hong Kong Pan Fried Noodles tasted average to me, my friend mentioned the sauce was made incorrectly. The Mongolian Beef packed some spice, but ultimately was quite delicious. We hit our next problem when the Honey Pepper Beef arrived, long after the rest of the dishes. The waitress announced it as “mushroom beef” and when I told her it was the wrong entree and we ordered Honey Pepper Beef, she ran back and had a discussion with the manager, returning to argue that the dish was actually Honey Pepper Beef. This beef tasted nothing like honey and took our dining visit to an all-new low. I was in no mood to continue this fight and was ready for the check to leave. I looked around and all the other diners looked unhappy as well. One particular couple was fuming and having a serious discussion with the restaurant manager.
The “Honey Pepper Beef”
Unfortunately, the waitress did not bring the check until closing time and only at my request after she asked us if we had received all of our food, because she honestly seemed to have no clue. When she brought us the bill, most of my friends paid in cash with only one card used and the 18% tip already added on (I can understand large parties need to tip more, I don’t gripe about that). Our bill rang up to $69 including tax and tip. When we put part of the bill on a card, she came to tell us we needed to pay $17 on the card, although we gave her $62 in cash. She didn’t seem to have a way to do the math using their register and when I told her to charge a set amount instead she simply ran the number I gave her. Once we paid the bill we exited quickly for this horrible dining experience on previously hopeful enthusiasts.
I understand that the Yummy House on Hillsborough Avenue is a new restaurant. It takes time to adjust to a new place and perhaps new servers and kitchen staff. Maybe in a few months this location will be better, but in the meantime, the old Yummy House is only a few minutes away and I don’t see a point in coming to the Hillsborough location and dealing with bad service and mediocre food based on the Waters Avenue recipes when the real food is just a short drive away. The interior was impressive, you could even bring a date here…with improved service and fine-tuning on recipes this Yummy House may become a favorite in time.
If you’re a Yummy House regular like myself and looking at this place excitedly, I wish you better luck than I had during my time at the new Yummy House.
Restaurant Name: Yummy House
Neighborhood: Seminole Heights
Address: 2620 E. Hillsborough Ave. Tampa, Florida 33610
Phone Number: (813) 234-4140
13 responses to “New Yummy House on Hillsborough Avenue first impression bleak”
[…] Edit: Since writing this I have visited the new Yummy House location on Hillsborough Avenue and my experience wasn’t so hot. Read about it here: https://carloseats.com/2011/07/02/new-yummy-house-on-hillsborough-avenue-first-impression-bleak/ […]
I have been waiting for someone else to review Yummy House 2 to see how their experience was compared to mine. I went on the first day and it was a complete disaster, and after reading your’s, I’d have to applaud you for sticking it out to the very end. I hope they make a quick improvement to their staff and kitchen before this place fails.
Yeah really my goal was to provide some feedback so they can see how to fix the restaurant up. I was excited as well, but still my goal was just to see how the dining experience is at the new restaurant, I hope thy improve as well.
Hopefully they get the kinks worked out but this is not a good sign. I would completely write the place off after an experience like this. I’m not sure that’s what they had in mind when opening a new restaurant.
awesome right up. you are the man!
what a disaster!! and what a shame. that really sucks. even if they are new, a lot of what went on was inexcusable. the management must be awful there for all that to happen. hopefully these things will get sorted out.
Thanks for the review. I wanted to go there, but that would be against my experience with newly opened restaurants. It seems to take about a month to get things right. The wait continues…………
Is the old Yummy House still open? Our waitress told us it closed (and when I drove by it looked like something else was going in its place.)
Dim Sum is only during the day. I think they close at 3 or 4 to start preparing for dinner. So, only lunch dim sum.
Ugh, what a horrible experience. Altho, it was several similar experiences at the old Yummy House that prompted me to stop going there. If it gives you any hope, my lunch at the new YH a couple of weeks ago was flawless and delicious.
I wasn’t aware it was closing down. =/
I went to Got Tea today and I think you’re right there was moving truck in front of the old YH and a sign about a new pumpkin cafe or something like that opening in the old location.
No, there are not closing. It still open and busy as always. I had dinner there yesterday with my hubby and a friend and enjoyed the food as always. Actually, the service was a little better than usually!
I have gone to the new YH for lunch a couple of times and they are very busy, dim sum (which is only a breakfast and lunch food) was pretty good. I’m not sure how they are doing for dinner since I most likely won’t go soon (too far away from home and too close to work) but your experience about waiting time and service was very similar to what we have experience at the old place… and they were only open for a few days. I’ve heard that service is very good now and definitely the place is nice, the only nice affordable restaurant for lunch in that area. The Pumpkin Cafe banner you saw is for the next door at new location. They say they are opening in September.
Thanks for the clarification on a few things 🙂
I went to the new yummy house and ordered the seafood hot pot which really sucked comparing to the old yummy house. Its a clay pot versus the old cat iron pot which keeps food warm and is deeper. The new clay poot lets the food dry out because it hold less liquid. Back to the old yummy hose for me.