ORLANDO, FL – New details have been released regarding the tragic Epic Universe death last week on Stardust Racers including an internal memo for Universal employees about ride safety and the victim’s family hiring civil rights attorney Ben Crump. The family has also set up a GoFundMe for those interested in supporting the family during this difficult time.

Internal Universal memo released to press stating proper procedures were followed

According to multiple news outlets, an internal letter from Universal Orlando Resort President & COO Karen Irwin said:

“Our internal findings to date confirm that the ride systems functioned as intended, equipment was intact at the ride’s start, throughout the duration of the ride and upon the vehicle’s return to the station, and our Team Members followed procedures. The attraction remains closed as we continue to work through a comprehensive review process in cooperation with the ride manufacturer of record. Safety is, and always will be, at the forefront of everything we do.”

The Florida Department of Agriculture and Consumer Services reportedly agreed with the statement from Universal Orlando Resort, according to WESH.

Full letter:

Family of Epic Universe ride death victim hires civil rights attorney Ben Crump

Nationally renowned civil rights attorney Ben Crump has been retained by the family of Kevin Rodríguez Zavala, the Universal Orlando Epic Universe theme park visitor who died last week after riding the Stardust Racers roller coaster.

According to preliminary reports, 32-year-old Rodríguez Zavala, lost consciousness at Epic Universe and later died at a hospital after suffering multiple blunt force injuries. The family is seeking full transparency, including the release of maintenance logs, inspection records, ride data, and video footage, to understand the circumstances surrounding Kevin’s death.

Attorney Crump issued the following statement:

“This tragic loss demands a thorough investigation and full transparency. A man died after boarding a ride that should have been safe. We will hold all responsible parties to account and fight to ensure Kevin’s family receives the answers and justice they deserve.”

The family is asking for privacy during this difficult time and requests that all media inquiries be directed to Ben Crump Law’s office.

GoFundMe account created by victim’s family

The family of Zavala has setup a GoFundMe account that has raised over $26,000 so far. It reads:

“It is with heavy hearts that we share the passing of our beloved brother, son, uncle, and friend, Kevin Rodriguez Zavala, who tragically lost his life in an unexpected accident.

Kevin was truly one of a kind. He had an old soul—wise beyond his years—with a heart full of compassion, love, and understanding. He was the kind of person who always made time to listen, offer thoughtful advice, and lift others up, even when he was facing challenges of his own. Despite the restrictions and obstacles he encountered throughout his life, Kevin met them all with grace, strength, and an unwavering spirit. He overcame so much, and he did so with quiet resilience and humility.

Kevin was deeply loved by everyone who knew him. As a son, he brought warmth and pride to our parents’ hearts. As a brother and uncle, he was a source of laughter, guidance, and unconditional love. As a friend, he was loyal, thoughtful, and always present. His presence lit up every room, and his absence leaves a space no one can fill.

We are asking for support during this incredibly difficult time to help cover the funeral and memorial expenses so we can honor Kevin’s life the way he truly deserves. Any contribution, no matter how small, is deeply appreciated. If you are unable to donate, sharing this page with others would mean the world to us.

Thank you for keeping Kevin and our family in your thoughts and prayers.”

Donations can be made here: Fundraiser for Ana Zavala by Veronica Collazo : In Loving Memory of Kevin Rodriguez Zavala

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About me: Hello my name is Carlos Hernandez and I am a writer and journalist with over 15 years of experience. I write the food and travel blog Carlos Eats (https://www.carloseats.com​​​) and also contribute to several newspapers and magazines on numerous topics.